Money Back Guarantee Policy

At GRUPOTELFOR, we stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we offer a comprehensive money-back guarantee policy to ensure your experience with us remains positive.

Eligibility for Refund

To qualify for a refund under our Money Back Guarantee policy, please ensure the following conditions are met:

• The request for a refund is made within 30 days of the purchase date.
• The product/service is in its original condition and has not been used beyond initial trial or demonstration purposes.
• A valid proof of purchase is provided.

Exclusions

Our money-back guarantee does not cover the following scenarios:

• Products or services that have been customized or personalized.
• Consumable items that have been opened or used.
• Requests made after the 30-day period.

How to Initiate a Refund

If you meet the aforementioned criteria, please follow these steps to initiate your refund:

• Contact our customer support team via email at [email protected] or call us at (555) 123-4567.
• Provide your order number and details regarding your request.
• Our team will guide you through the process and confirm your eligibility.

Processing Time

Once your return is received and inspected, we will send you a notification email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.